Customer Experience Specialist

Job Summary

To maximize outcomes for homeowners, the full-time Customer Experience Specialist will assist clients with routine and complex issues in a remote call center environment, utilizing an advanced telephony system while providing exceptional customer service and resolving inquiries effectively.

Key responsibilities

• Assist homeowners with inquiries and requests, ensuring quality service in a fast-paced environment
• Track and document all customer communications to maintain a detailed history of interactions
• Identify root causes of customer concerns and provide effective solutions while achieving performance goals

Required qualifications

• High School Diploma or equivalent required
• Knowledge of customer service principles and practices
• 2 years of Call Center or Customer Service experience preferred
• Basic mortgage product knowledge preferred
• Strong problem-solving and analysis skills