Customer Experience Specialist

Job Summary

To support a dynamic team, the full-time Customer Experience Specialist will assist homeowners with various inquiries and issues in a remote call center environment, utilizing advanced telephony systems and providing exceptional customer service during designated shifts of 11-8 or 12-9 EST.

Key responsibilities

• Assist homeowners with routine and complex issues, ensuring a high level of customer satisfaction
• Handle inbound and outbound calls while maintaining performance metrics and quality service standards
• Document all customer interactions accurately to maintain a comprehensive history of communications

Required qualifications

• High School Diploma or equivalent required
• Knowledge of customer service principles and practices
• 2 years of Call Center or Customer Service experience preferred
• Basic mortgage product knowledge preferred
• Strong problem-solving and analysis skills