Customer Experience Specialist

Job Summary

To enhance client satisfaction and retention, the full-time Customer Experience Specialist will deliver exceptional support to assigned clients, acting as their primary contact and advocate while working remotely to resolve issues and improve service delivery.

Key responsibilities

• Serve as the primary contact for an assigned customer base, managing relationships and conducting account reviews
• Address customer concerns and coordinate with internal departments to ensure prompt issue resolution
• Track customer activity and recommend process improvements to enhance service delivery and retention efforts

Required qualifications

• High School diploma or equivalent with 5+ years of experience, including 3+ years in a related role
• Proficiency with customer account systems and databases
• Experience supporting high-value or complex customer accounts
• Ability to analyze trends and use reporting to support retention strategies
• Strong customer service and relationship management skills