Customer Experience Specialist
Job Summary
Serving as a trusted advisor to high-net-worth members, the full-time Customer Experience Specialist will handle complex customer issues across banking, credit, and payments while delivering premium service in a remote environment.
Key responsibilities
- Manage complex customer inquiries through various channels, ensuring thorough investigation and high-quality responses
- Guide VIP accounts through multi-step processes, maintaining exceptional service standards
- Coordinate with internal teams to resolve multi-stakeholder issues and document process gaps
Required qualifications
- Fluent in English, both written and spoken, with the ability to explain complex concepts clearly
- Minimum of 2 years of experience in fintech or financial services customer support
- Availability to work nights and weekends during local or US business hours
- Proficient with CRM tools such as Zendesk or Salesforce
- Experience in fraud detection, KYC/AML processes, or financial compliance is strongly preferred
Complete Job Description
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