Customer Experience Specialist
Job Summary
Serving as a trusted advisor to high-net-worth members, the full-time Customer Experience Specialist will manage complex customer issues in banking, credit, and payments while delivering premium service remotely.
Key responsibilities
- Handle complex customer inquiries across multiple channels, ensuring thorough investigation and high-quality responses
- Guide VIP accounts through multi-step processes, maintaining exceptional service standards
- Coordinate with cross-functional teams to resolve multi-stakeholder issues and file detailed bug reports
Required qualifications
- Flawless written and spoken English with the ability to explain complex fintech concepts clearly
- Proven ownership and initiative in identifying and addressing process gaps
- Strong investigative skills with a focus on understanding root causes of issues
- Technical fluency with software such as Zendesk, Salesforce, and Google Sheets
- Experience in fraud detection, KYC/AML processes, or financial compliance is strongly preferred
Complete Job Description
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