Customer Experience Specialist
Job Summary
Serving as a trusted advisor to high-net-worth members, the full-time Customer Experience Specialist will manage complex customer issues across banking, credit, and payments in a remote environment, ensuring premium service and operational excellence.
Key responsibilities
- Handle complex customer inquiries via email, chat, and phone, requiring thorough investigation and precision
- Guide VIP accounts through multi-step processes, maintaining high standards of care and service quality
- Coordinate with cross-functional teams to resolve multi-stakeholder issues and file detailed bug reports
Required qualifications
- Fluent in English, with exceptional written and spoken communication skills
- Minimum of 2 years of experience in fintech or financial services customer support
- Technical fluency with tools such as Zendesk, Salesforce, and Google Sheets
- Availability to work nights and weekends, aligning with local and/or US business hours
- Strong investigative mindset and exceptional judgment in handling sensitive scenarios
Complete Job Description
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