Customer Experience Specialist
Job Summary
Managing high-sentiment escalations, the full-time Customer Experience Specialist will serve as the primary point of contact for escalated customer issues, ensuring resolution and system recovery in a remote capacity.
Key responsibilities
- Own and resolve escalated customer cases, providing professional and empathetic communication
- Handle regulatory complaints and legal escalations, coordinating with internal legal teams for resolution
- Identify technical failures and execute recovery processes while collaborating with field service partners
Required qualifications
- 2+ years of experience in resolving high-sentiment disputes or handling complex customer concerns
- 2+ years of solar industry experience, including technical support or relevant coursework
- Proven ability to troubleshoot solar inverters and monitoring portals
- Experience with Zendesk or Salesforce is a plus
- Ability to communicate in Spanish is advantageous
Complete Job Description
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