Customer Experience Specialist
Job Summary
Supporting customer outcomes across HBI's higher education portfolio, the part-time contract Customer Experience Specialist will manage operational deliverables, provide customer support, and conduct product demonstrations, averaging 25-30 hours per week in a remote setting.
Key responsibilities
- Support the implementation and maintenance of B2B customers, including system configurations and usage reporting
- Provide responsive customer support through Zendesk and JIRA, ensuring timely issue resolution
- Conduct targeted product demonstrations and training sessions for customers to enhance their educational experiences
Required qualifications
- 3+ years of experience in customer service, customer success, or customer support roles, preferably in SaaS or EdTech environments
- Proficiency with tools such as Salesforce, Zendesk, and Microsoft Office
- Ability to quickly learn new technologies and become a power user of digital learning tools
- Experience with LMS platforms and integration standards is highly desirable
- Strong organizational skills and a proactive approach to problem-solving in fast-paced environments
Complete Job Description
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