Customer Experience Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Experience Specialist will respond to inquiries via phone or email, resolve issues related to fraud and internet operations, and act as a liaison between customers and various departments, all while working remotely.

Key responsibilities

• Respond to telephone and email inquiries, providing high-level customer service
• Research and resolve customer problems, including those related to fraud support
• Obtain in-depth knowledge of products, services, and applicable regulations to assist customers effectively

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service experience or 18 months of prior customer service experience
• Successful completion of specialized skill training