Customer Experience Specialist
Job Summary
Working remotely as a full-time Customer Experience Specialist, the candidate will manage membership and travel-related inquiries, address service concerns, and provide solutions to enhance the overall member experience.
Key responsibilities
- Respond to incoming calls regarding membership services, travel information, and account inquiries
- Gather, verify, and accurately enter information into customer service systems
- Assist members by providing information, resolving inquiries, and escalating issues when necessary
Required qualifications
- High school diploma or GED required
- 1-3 years of customer service or call center experience preferred
- Minimum typing speed of 30 WPM
- Proficiency with PC and Windows-based applications preferred
- Geographic knowledge of the service territory preferred
Complete Job Description
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