Customer Experience Specialist
Job Summary
To support the remote Member Service Center team, the part-time Customer Experience Specialist will manage member inquiries related to membership services and travel, ensuring high-quality service and problem resolution while working Monday to Friday from 12:00 PM to 8:00 PM, plus alternating Saturdays.
Key responsibilities
- Respond to incoming calls regarding membership services, travel information, and account inquiries
- Gather, verify, and accurately enter member information into customer service systems
- Assist members by providing information and resolving inquiries in a timely and professional manner
Required qualifications
- High school diploma or GED required
- 1-3 years of customer service or call center experience preferred
- Minimum typing speed of 30 WPM
- Proficiency with PC and Windows-based applications preferred
- Geographic knowledge of the service territory preferred
Complete Job Description
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