Customer Experience Specialist

Job Summary

Focusing on delivering personalized customer interactions, the full-time Customer Experience Specialist will manage inbound and outbound communications while advocating for service improvements in a remote environment.

Key responsibilities

• Deliver personalized and effortless interactions through various communication channels, building strong rapport with customers
• Become an expert in products and services to provide efficient support to customers
• Share insights from customer interactions with colleagues to advocate for improvements in service and processes

Required qualifications

• A minimum of 1 year of experience in a contact or call center, preferably in D2C subscription businesses or the pet industry
• Proven ability to de-escalate situations and transform unhappy customers into satisfied advocates
• Strong problem-solving skills and the ability to think on your feet
• Resilience and a positive attitude to handle daily challenges in a customer-facing role
• Belief in customer service as a growth driver and brand differentiator