Customer Experience Specialist

Job Summary

Supporting the Verifications line of business, the part-time Customer Experience Specialist will handle inbound customer calls, chats, and emails, resolve verification-related requests, and ensure proper routing of Unemployment Cost Management inquiries while working remotely.

Key responsibilities

• Manage a high volume of inbound calls, chats, and emails while meeting quality and productivity standards
• Provide accurate resolutions and follow-up for customer inquiries, documenting all interactions
• Route incoming Unemployment Cost Management calls to the appropriate department and escalate complex issues as needed

Required qualifications

• High School Diploma or equivalent required
• 1-2 years of experience in a call center or customer service environment
• Demonstrated ability to manage high volumes of daily inbound calls
• Experience supporting customers via chat preferred
• Equivalent combination of education and experience will be considered