Customer Experience Specialist
Job Summary
Serving as a trusted advisor, the full-time Customer Experience Specialist will manage complex customer issues across banking, credit, and payments while providing premium service remotely in Brazil.
Key responsibilities
- Handle complex customer inquiries via email, chat, and phone, ensuring thorough investigation and high-quality responses
- Guide VIP accounts through multi-step processes, maintaining exceptional service standards
- Coordinate with cross-functional teams to resolve multi-stakeholder issues and file detailed bug reports
Required qualifications
- Fluent in English, with excellent written and spoken communication skills
- 2+ years of experience in fintech or financial services customer support
- Technical fluency with software such as Zendesk and Salesforce
- Ability to work nights and weekends, aligning with local and US business hours
- Strong investigative mindset and exceptional judgment in handling customer scenarios
Complete Job Description
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