Customer Experience Specialist

Job Summary

Delivering exceptional customer service in a fast-paced environment, the full-time remote Customer Experience Representative will schedule appointments, resolve inquiries, and build lasting relationships through various communication channels.

Key responsibilities

• Schedule appointments and resolve customer inquiries to provide outstanding service
• Build and maintain customer relationships through phone, email, and text communication
• Collaborate with a remote team while participating in ongoing training and coaching

Required qualifications

• At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment
• A passion for helping people with a friendly, solutions-focused approach
• Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems
• Ability to thrive in a fast-paced, remote work environment
• High School Diploma or GED