Customer Experience Specialist
Job Summary
Delivering compassionate service to seniors and individuals with disabilities, the full-time remote Customer Experience Specialist will manage member inquiries, advocate for their needs, and ensure complete resolution of issues during initial contact.
Key responsibilities:
- Build caring connections with members by leading with empathy and respect in every interaction
- Own each member interaction end-to-end, resolving inquiries and ensuring follow-through on additional steps
- Deliver exceptional service by exceeding member expectations and documenting all interactions accurately
Required qualifications:
- 2+ years of customer service or member support experience, preferably in healthcare or Medicare Advantage
- High school diploma or GED required; college degree preferred
- Proficient in using multiple systems, including Microsoft Office and CRM solutions
- Ability to maintain confidentiality and compliance with HIPAA regulations
- Minimum typing speed of 40 WPM
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,962 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
