Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist who will provide high-quality support and customer experience through email and chat.

Key Responsibilities:

• Respond to customer inquiries via email and chat to ensure a unique and memorable experience
• Maintain productivity and quality expectations by reaching daily case solve goals
• Maintain expert-level knowledge of all company processes and procedures

Required Qualifications:

• 1+ years of customer care or support experience
• Prior experience providing customer service in an eCommerce business is a plus
• Familiarity with customer service tools (Zendesk, Salesforce, Dialpad, etc)
• Flexible for weekend and holiday shifts along with 30-40 hour workweeks
• Strong passion for customer happiness, retention, and service quality