Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities:

• Interact with customers through phone, text, and email to provide support and assistance
• Assist customers with billing, insurance, and charge questions
• Support providers and clients with onboarding, scheduling, and technical issues

Required Qualifications:

• Minimum of 1+ years experience in a customer-facing role in a technology, healthcare, or similar environment
• Experience with health insurance benefits and explaining concepts to clients
• Basic understanding of electronic medical record and billing platforms
• Experience with cloud-based communications tools and customer service tools
• Empathetic with strong active listening skills and ability to maintain boundaries