Customer Experience Strategist

Job Summary

A company is looking for a Customer Experience Manager for a remote position.

Key Responsibilities

• Design and optimize end-to-end customer experience using CX methodology and tools
• Collaborate with product and project managers to define solutions and influence priorities
• Monitor program performance and recommend improvements based on analysis and insights

Required Qualifications

• Experience with customer experience improvements
• Journey mapping experience
• Ability to communicate and collaborate with stakeholders
• Experience in stakeholder management
• Familiarity with creating business cases for CX initiatives