Customer Experience Strategist

Job Summary

A company is looking for a Customer Experience Strategist to drive digital experience strategies for B2B and B2C brands.

Key Responsibilities

• Lead client discovery, usability testing, and translate findings into actionable strategies
• Define personalization and SEO strategies to enhance digital experiences and drive measurable outcomes
• Manage stakeholder relationships and present strategic recommendations to senior clients

Required Qualifications

• 6+ years of experience in digital experience strategy, preferably in an agency or consultancy environment
• Experience in designing personalization strategies and conducting technical SEO audits
• Working knowledge of DXP tools like Adobe Experience Manager and Optimizely
• Strong capabilities in UX design and producing relevant artifacts such as journey maps and usability findings
• Ability to manage multiple projects in fast-paced environments