Customer Experience Strategy Manager

Job Summary

Owning the delivery of end-to-end customer experience for IoT and AI products, the full-time remote Customer Product Experience, Success, and Strategy Manager will ensure alignment across teams and monitor customer experience outcomes throughout the product lifecycle.

Key Responsibilities

• Partner closely with the Product Strategy team to define and review Business Requirements Documents (BRDs)
• Act as the single point of accountability for customer experience outcomes across all phases of the product lifecycle
• Serve as the primary interface to teams responsible for UI/UX delivery and ensure readiness for external launches

Required Qualifications

• 7-10 years of experience in product management, customer experience, marketing, or digital solution delivery
• Bachelor's degree in Science, Technology, or a related field; advanced degree or relevant certifications preferred
• Proven ability to influence cross-functional teams without direct authority
• Strong customer-centric mindset with experience in outcome-based success
• Ability to translate strategic goals into actionable experience expectations