Customer Experience Strategy Senior Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Feb 09, 2024
This job expires in: 16 days

Job Summary

A company is looking for a Customer Experience Strategy, Senior Manager to enhance the customer journey within their Enterprise Platform Software business.

Key Responsibilities:
  • Collaborate with Enterprise Software Platform leaders and Business Leadership team to manage and develop customer specific programs
  • Design plans based on the customer experience, coordinating with cross-functional teams to ensure the best possible outcomes for customers
  • Capture customer feedback and identify new ways to streamline the customer journey

Required Qualifications:
  • Bachelor's degree in business management/administration, communications, marketing, or relevant direct experience
  • Demonstrated record of leading programs that create positive customer experiences
  • Proven track record of extensive project management and successful consultative stakeholder management
  • Experience working in fast-paced, hands-on, adaptive environments
  • Experience with Salesforce or other CRM solutions and a willingness to learn new technology systems

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