Customer Experience Subject Matter Expert

Job Summary

A company is looking for a Subject Matter Expert in Customer Experience.

Key Responsibilities

• Engage as a specialist to address customer needs identified by the Technical Success Manager
• Lead focused engagements, including discovery sessions and configuration reviews, providing actionable recommendations
• Document product gaps and participate in product feedback initiatives

Required Qualifications

• Minimum 5 years of hands-on technical experience in UCaaS, CCaaS, or related enterprise communications
• At least 3 years of direct configuration or implementation experience
• Relevant platform certifications are strongly preferred
• Bachelor's degree or higher in a technical or business field is a plus
• Documented professional history suitable for technical interview evaluation