Customer Experience Supervisor

Job Summary

A company is looking for a Customer Experience Supervisor to oversee and manage customer service teams remotely.

Key Responsibilities

• Supervise and coach Customer Experience Leads and Agents to meet company objectives
• Monitor performance metrics and provide necessary training and development for team effectiveness
• Manage customer issues and collaborate with other departments to improve operational efficiency

Required Qualifications

• Minimum of five years of supervisory experience in customer service
• Advanced proficiency in Microsoft Office, particularly Excel (PIVOT TABLES and VLOOKUP)
• Experience with business technology applications (e.g., Salesforce, NetSuite)
• Ability to train and manage staff effectively
• Bachelor's Degree in Business or related field preferred but not required