Customer Experience Supervisor

Job Summary

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

• Lead and motivate a team of 18+ customer service representatives to achieve performance targets and deliver outstanding service
• Drive efficiency in call center operations and implement quality assurance programs to maintain service standards
• Provide coaching and training to team members while handling escalated customer issues effectively

Required Qualifications

• Minimum of 2 years in a supervisory role within a call center environment
• Demonstrated commitment to delivering exceptional customer service
• Proven ability to lead and motivate a team
• Comfortable working in a fast-paced environment and adapting to changes
• Basic understanding of telecommunications products and services is a plus