Customer Experience Supervisor

Job Summary

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

• Lead and motivate a team of 18+ customer service representatives to meet performance targets
• Drive operational efficiency and implement quality assurance programs
• Handle escalated customer issues and provide ongoing coaching to team members

Required Qualifications

• Minimum of 2 years in a supervisory role within a call center environment
• Demonstrated commitment to exceptional customer service
• Proven ability to lead and motivate a team
• Comfortable in a fast-paced environment and adaptable to changes
• Basic understanding of telecommunications products and services is a plus