Customer Experience Supervisor

Job Summary

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

• Supervise, coach, and mentor a team of CX Representatives
• Oversee daily Customer Experience operations and handle escalated customer issues
• Ensure quality assurance of customer interactions and assist in developing training programs

Required Qualifications

• Must live in Florida
• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum of 5 years of experience in a Customer Experience environment, with at least 3 years in a leadership role
• Proven track record of high performance in resolving complex customer issues
• Strong technical aptitude and proficiency with CRM systems and Microsoft Office