Customer Experience Supervisor

Job Summary

A company is looking for a Customer Experience Supervisor to lead a team of Customer Experience Specialists.

Key Responsibilities

• Lead and develop a team focused on compassionate service and first-call resolution
• Monitor team performance and implement coaching plans to improve service outcomes
• Ensure operational oversight and compliance with quality standards in member interactions

Required Qualifications

• Minimum 3 years of customer service experience in healthcare, insurance, or Medicare Advantage
• Minimum 2 years of supervisory or team lead experience in a contact center or member services environment
• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• Strong knowledge of Medicare Advantage and related regulatory requirements
• Proficiency in MS Office, CRM systems, and contact center technologies