Customer Experience Supervisor

Job Summary

A company is looking for a Customer Experience Supervisor to oversee day-to-day operations and management of Customer Care staff and Call Center functions.

Key Responsibilities

• Oversee billing and credit research to resolve customer inquiries
• Coach agents on performance and ensure quality standards are met
• Handle escalated customer issues and facilitate team meetings

Required Qualifications

• 2-3 years of customer service experience, preferably in a Call Center
• Experience driving metric results for a team
• Working knowledge of internal CRM systems and Salesforce
• Bachelor's degree preferred
• Reliable home internet and dedicated workspace for confidentiality