Customer Experience Supervisor

Job Summary

A company is looking for a Customer Experience Operations Supervisor (100% Remote).

Key Responsibilities

• Supervise and develop a team of front-line Customer Support Representatives
• Monitor performance through recorded calls and transcribed chats
• Analyze reporting to identify performance trends and opportunities for improvement

Required Qualifications

• Minimum 2+ years of successful leadership experience
• Strong workforce management skills
• Ability to problem solve with limited information
• Must have strong computer skills and knowledge of basic telephone technology
• Good organizational skills are essential