Customer Experience Supervisor

Job Summary

Overseeing the daily operations of the customer service department, the full-time remote Customer Experience Supervisor will manage staff development, enhance service performance, and implement process improvements while supporting the Central Time Zone market areas.

Key responsibilities

• Manage and support customer service staff, including hiring, training, and performance evaluation
• Monitor customer service performance and implement strategies for improvement based on feedback and operational analysis
• Compile reports, analyze budgets, and ensure operational efficiency to meet service goals

Required qualifications

• High School Diploma or GED (accredited)
• 5 years of relevant work experience in customer service or call center environments
• Supervisory or management experience is required