Customer Experience Supervisor

Job Summary

Overseeing the daily operations of the customer service department, the full-time remote Customer Experience Supervisor will manage staff development, monitor performance, and implement strategies to enhance customer service excellence while supporting Eastern and Central time zones.

Key responsibilities

• Manage and support customer service staff, including hiring, training, and performance evaluation
• Analyze customer feedback and operational performance to identify and implement process improvements
• Compile reports and manage call center schedules to ensure service levels meet established goals

Required qualifications

• High School Diploma or GED
• Five years of relevant work experience in customer service or call center environments
• Proven supervisory or management skills
• Experience in developing training programs for staff
• Ability to analyze budgets and financial data