Customer Experience Supervisor

Job Summary

Leading the daily operations of the Customer Experience team, the full-time Customer Experience Supervisor will ensure exceptional service delivery across various channels while providing direct leadership, coaching, and development for Customer Experience Specialists in a fully remote environment.

Key responsibilities

• Provides direct leadership, coaching, and performance management for Customer Experience Specialists
• Monitors daily operational performance and ensures achievement of service level objectives
• Identifies recurring customer pain points and partners cross-functionally to improve processes and outcomes

Required qualifications

• Bachelor's Degree preferred
• Minimum of five years of Customer Service or Customer Experience experience
• Minimum of two years of supervisory or leadership experience preferred
• Experience leading customer support operations across multiple communication channels
• Experience with CRM platforms, preferably Salesforce Service Cloud