Customer Experience Supervisor

Job Summary

To enhance customer satisfaction, the full-time remote Customer Experience Supervisor will supervise and develop customer service staff, monitor performance to meet departmental standards, and implement process improvements for efficient service delivery.

Key responsibilities

• Supervise, evaluate, and develop customer service staff to achieve satisfaction goals
• Monitor unit personnel performance to ensure accurate and timely processing of services
• Recommend and implement procedural changes to improve service quality and efficiency

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Strong organizational and project management skills
• Ability to analyze work processes and recommend improvements
• General knowledge of call center technology and servicing channels is desired