Customer Experience Supervisor
Job Summary
To enhance customer service delivery, the full-time Customer Experience Supervisor will manage team performance, conduct audits, and provide coaching while working remotely to support the contact center's operational goals.
Key responsibilities:
- Identifies areas for improvement through customer feedback and productivity analysis to influence support strategy
- Ensures effective communication and documentation of interactions with team members and key partners
- Monitors service performance metrics and resolves consumer interactions during peak times
Required qualifications:
- Associate degree in Healthcare Administration, business, or a related field
- 1+ years of leadership experience in healthcare or a contact center environment
- Currently in a lead position within the department for at least 6 months
- Proficiency in Microsoft Suite programs and technological aptitude for CRM and telephony systems
- Bilingual in English/Spanish is preferred
Complete Job Description
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