Customer Experience Support Agent

Job Summary

A company is looking for a Resident Support Agent - Customer Experience.

Key Responsibilities

• De-escalate high-tension situations with empathy and poise
• Manage the full lifecycle of resident inquiries, including delivery confirmations
• Navigate customer interactions across various platforms such as chat, email, and calls

Required Qualifications

• High school diploma or equivalent; additional education in customer service is a plus
• Proven experience in a customer service role, preferably in a support capacity
• Ability to work effectively in a fast-paced environment and manage multiple tasks
• Proficiency in using computer systems and customer support software
• Flexibility to work various shifts, including evenings and weekends