Customer Experience Support Specialist

Job Summary

Supporting the Customer Experience team, the full-time Customer Experience Technical Support Specialist will provide Level II technical and product support for APH products, assist customers with navigating the website and ecommerce platform, and collaborate with Product Managers to resolve complex issues in a fully remote capacity.

Key Responsibilities

• Provide Level II technical and product support, including troubleshooting and coordinating repairs or returns
• Assist customers with navigating the APH website and product resources to ensure a seamless user experience
• Collaborate with Product Managers and manufacturers to resolve complex technical issues and document customer inquiries

Required Qualifications

• Associate's degree in Assistive Technology-related fields
• 3+ years of relevant experience
• A combination of education, training, and experience may be considered when competency is demonstrated