Customer Experience Systems Associate
Job Summary
As a full-time remote opportunity, the Customer Experience Systems Senior Associate will analyze and develop workflows, manage CRM tools, and ensure system efficiency, particularly within Salesforce Service Cloud, to enhance customer interactions and support business strategies.
Key responsibilities
- Analyzing CRM data to identify trends and insights that inform business decisions
- Guiding data migration and integration to maintain seamless workflows across systems
- Collaborating with CX teams to coordinate and validate proposed tooling improvements
Required qualifications
- Master's degree in Data Science, Information Systems, or a related field (or foreign equivalent)
- 2 years of experience with Salesforce Service Cloud or other CRM platforms
- 2 years of experience developing process optimization methods for CRM workflows
- 2 years of experience in CRM data quality monitoring and management
- 2 years of experience designing CRM-related reports and dashboards
Complete Job Description
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