Customer Experience Systems Lead

Job Summary

A company is looking for a Systems Lead, Customer Experience.

Key Responsibilities

• Lead the portfolio of systems work for the Customer Experience sub-team, ensuring alignment with department goals
• Own the end-to-end requirements lifecycle and facilitate solution discovery while ensuring readiness standards are met
• Act as a translator between business needs and technical realities, creating communication plans for project updates and stakeholder alignment

Required Qualifications

• 5+ years in a systems, product, operations, or project leadership role
• Demonstrated success in requirements gathering, process mapping, and solution design
• Experience leading cross-functional initiatives with multiple stakeholders
• Strong project management capabilities and ability to assess value, cost, effort, and ROI
• Prior experience working with Salesforce, Gainsight, Tableau, or similar systems