Customer Experience Team Lead

Location: Remote

Compensation: Hourly

Reviewed: Tue, Apr 07, 2026

This job expires in: 25 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Team Lead.

Key Responsibilities

Motivate and develop the call center team to achieve performance goals
Monitor call quality and employee performance, providing constructive feedback
Supervise agents, including training, goal setting, and performance evaluation

Required Qualifications

High school diploma or equivalent
6+ years of related experience
Bilingual is desired
Strong customer service skills

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