Customer Experience Team Leader

Job Summary

A company is looking for a Customer Experience Lead (Operations Support).

Key Responsibilities

• Improve the shopping experience for customers by representing their interests in business decisions
• Emphasize the importance of customer feedback and insights in operational strategies
• Lead and manage team leaders and members to ensure excellence in customer experience

Required Qualifications

• 2+ years of experience in a similar role
• Proven ability to lead and manage teams effectively
• Strong analytical skills to monitor KPIs and action items
• Experience in conflict resolution and crisis management
• Continuous learning and growth mindset