Customer Experience Team Leader

Job Summary

A company is looking for a Customer Experience Team Leader/Manager (Remote).

KEY RESPONSIBILITIES

• Lead, coach, and develop a team of 10-15 internal CX agents, fostering a culture of high performance and accountability
• Oversee day-to-day operations for the internal CX team, including workflows, scheduling, and reporting
• Monitor CX program performance and implement strategies for continuous improvement

REQUIRED QUALIFICATIONS

• 5+ years of experience in a customer-centric environment, preferably in fast-paced, high-growth companies
• 3+ years of direct CX experience managing and developing agents and/or teams
• Proven experience in startup or program-building environments
• Hands-on experience with Zendesk and managing omni-channel customer service
• Experience in the healthcare space is ideal