Customer Experience Technician

Job Summary

A company is looking for a Customer Experience Specialist (Fixed-Term).

Key Responsibilities

• Serve as the main point of contact for customers via phone, email, SMS, or live chat
• Achieve expertise in the product suite to efficiently advise customers on usage and best practices
• Document and share end-user suggestions and issues to aid in product development

Required Qualifications

• 1 to 3 years of experience in a customer service or related position
• Ability to maintain a flexible schedule, including weekends during hunting seasons
• Organized, detail-oriented, and skilled in multitasking
• Motivated with a positive attitude and a passion for the outdoors
• Permanent US work authorization is required