Customer Experience Trainer

Job Summary

A company is looking for a Customer Experience Trainer who will be responsible for delivering engaging training programs to enhance customer service excellence.

Key Responsibilities

• Deliver virtual instructor-led training (VILT) sessions focused on customer experience and service excellence
• Facilitate onboarding and ongoing training, adapting to diverse audiences and ensuring engagement
• Evaluate training effectiveness and provide insights for continuous improvement based on performance metrics

Required Qualifications and Education

• Minimum 5+ years of experience in a corporate trainer or learning & development role
• Experience facilitating virtual training with a strong understanding of adult learning principles
• Familiarity with learning technologies and virtual engagement best practices
• Associate's degree or equivalent experience required; Bachelor's degree preferred
• Certification in talent development or related fields is a plus