Customer Experience Training Leader

Job Summary

A company is looking for a NAM Customer Experience Training Leader to coordinate and optimize training programs across multiple Customer Experience functions.

Key Responsibilities

• Lead needs assessments and translate findings into practical training requirements
• Manage planning, timelines, and communication for training deployments
• Ensure training materials are clear, accurate, and aligned with processes

Required Qualifications

• Bachelor's degree in Education, Training, Organizational Development, Operations, or related field
• 5+ years in training and development or training program management
• Experience leading learning needs assessments and building recommendations
• Strong program/project management skills, preferably in multi-site or cross-functional environments
• Experience managing instructional designers or content teams