Customer Experience Training Manager

Job Summary

Customer Experience Training Manager, responsible for leading and developing the CX Training team to create and manage training programs in a full-time, salaried position.

Key Responsibilities

• Own the strategy and execution of CX training and certification programs aligned with business goals
• Build scalable learning solutions to enhance customer adoption and employee onboarding
• Partner with leadership to identify training needs and improve program effectiveness using data and feedback

Required Qualifications

• Proven people management experience with a track record of leading high-performing teams
• Experience in building and scaling training programs in a SaaS or technology environment
• Strong understanding of instructional design principles and adult learning methodologies
• Ability to translate complex concepts into engaging learning experiences
• Experience with learning management systems and training analytics tools