Customer Experience Vice President

Job Summary

A company is looking for a VP, Customer Experience.

Key Responsibilities

• Define and lead the customer experience strategy to ensure partner satisfaction and growth
• Build and mentor a high-performing customer experience team for proactive support and strategic consultation
• Establish KPIs and metrics to measure partner success and continuously optimize for impact

Required Qualifications

• Bachelor's Degree in Business, Marketing, or a related field (or equivalent experience)
• 10+ years of experience in customer success, account management, or related fields, with 5+ years in leadership roles
• Proven experience managing and scaling customer success teams in a SaaS, technology, or digital services environment
• Strong strategic thinking and operational execution skills with a focus on data-driven decision-making
• Ability to navigate complex relationships and advocate for both customer and company interests