Customer Experience VP

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 21, 2023

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for a VP of Customer Experience who will be responsible for architecting the ideal customer journey, enhancing processes and team resources, and retaining and growing key enterprise customers.

Key Responsibilities:

Develop a strategic program for the ideal customer journey
Execute and scale the account management and support model
Retain and grow key enterprise customers and identify new sales opportunities

Required Qualifications:

10+ years experience in IC and Leadership roles across Post-Sales functions
Demonstrated success as a lead CSM/AM for Fortune 1000 companies
Experience implementing process changes and tools for scale
Strong management skills with experience running teams of 5+ direct reports
Relevant Bachelor's degree

COMPLETE JOB DESCRIPTION

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Job is Expired

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