Customer-Facing Dispatch Coordinator

Job Summary

A company is looking for a Customer-Facing Dispatch Specialist.

Key Responsibilities:

• Monitor internal task board to claim and dispatch jobs while communicating with process servers
• Resolve issues related to missing customer information and escalate as necessary
• Maintain proactive communication with customers to manage expectations and gather feedback for service improvement

Qualifications:

• 1-2 years of experience in dispatching, customer service, or operations coordination
• Strong organizational skills to manage high-volume tasks and shifting priorities
• Experience with digital tools and CRM or sales/ops platforms is a plus
• Proven ability to work independently while achieving team goals
• Sales-mindedness with the ability to recognize and act on revenue opportunities