Customer-Facing Dispatch Coordinator

Job Summary

A company is looking for a Customer-Facing Dispatch Specialist.

Key Responsibilities:

• Monitor internal task boards to claim and dispatch legal jobs efficiently
• Resolve issues related to missing customer information and escalate as needed
• Maintain proactive communication with customers and internal teams to ensure satisfaction and identify improvement opportunities

Qualifications:

• 1-2 years of experience in dispatching, customer service, or operations coordination
• Strong organizational skills with the ability to manage high-volume tasks
• Comfortable navigating digital tools and internal platforms
• Sales-mindedness with the ability to recognize revenue opportunities
• Ability to work independently in a remote environment with strong time-management skills